TECH SUPPORT
Need Tech Support?
- Start by reviewing the Knowledge Base at petk12.freshdesk.com to find instructions or an answer to your question.
- If the Knowledge Base does not resolve the issue, submit a ticket by Logging into Freshdesk, or by sending an email to [email protected]. Please include the following:
- Student’s full name
- Student ID number
- School
- Preferred contact information
- A thorough description of the issue
GOOGLE CLASSROOM HELP:
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ZOOM HELP:
Students can join Zoom video conference calls without creating an account. The Zoom app has been pushed out to PCS iPads and Chromebooks. If it is not installed on a PCS iPad, it can be found in Self Service. The Chrome extension can be installed on Chromebooks if the app is not found. For help with Zoom, check out the resources below.
Zoom Ayuda - Español
Los estudiantes pueden unirse a las videoconferencias de Zoom sin crear una cuenta. La aplicación Zoom se ha implementado en PCS iPads y Chromebooks. Si no está instalado en un iPad PCS, puede encontrarlo en Autoservicio. La extensión de Chrome se puede instalar en Chromebooks si no se encuentra la aplicación.
Students can join Zoom video conference calls without creating an account. The Zoom app has been pushed out to PCS iPads and Chromebooks. If it is not installed on a PCS iPad, it can be found in Self Service. The Chrome extension can be installed on Chromebooks if the app is not found. For help with Zoom, check out the resources below.
Zoom Ayuda - Español
Los estudiantes pueden unirse a las videoconferencias de Zoom sin crear una cuenta. La aplicación Zoom se ha implementado en PCS iPads y Chromebooks. Si no está instalado en un iPad PCS, puede encontrarlo en Autoservicio. La extensión de Chrome se puede instalar en Chromebooks si no se encuentra la aplicación.
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Clever LOGIN -English Single-Sign-On for many Educational Technology programs. Clever log in here with QR code badge or Google (petk12.org account)
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Clever LOGIN- Español Single-Sign-On para muchos programas de tecnología educativa. Inicie sesión en https://clever.com/in/petalumacityschools.org con la insignia del código QR o Google (cuenta petk12.org).
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Aeries Student Portal If you forget your password, on the login page click "Forgot Password"